How do I return an item?

Returning an Item? Easy!

Extended Holiday Returns & Exchanges

At GlobeStore.com, returns are easy! You may return new, unused, resalable items for a refund or exchange with NO restocking fees. Contact our support team within 30 days of purchase to receive a Return Authorization number and instructions on where to send your item. Items must be new in their original product packaging. 

EXTENDED RETURNS PERIOD: If your purchase was between October 15 through December 31, your item can be returned up until January 31, 2023. 

We will credit you for the total purchase price of the item upon receipt of your return. A refund will be issued to the original method of payment. If you are returning a product that was originally purchased with a gift certificate or as a gift, you will receive an in-store credit as your refund.

Exchanges

Want to exchange your item? Easy! Place an order for the item you are exchanging for and follow the return instructions above for your originally ordered item.

How to Package & Send Returns

Items should be returned in their original product packaging. Inside the box, please include the RMA packing slip issued to you by Customer Support. On the outside of the box, write the RMA number and the appropriate return address, both of which will be provided to you upon contacting us. Please ensure that the package is fully sealed before shipping. We ask that the item be shipped with methods that allow the package to be traced and the credit process much quicker.

Defective or Missing Parts

For these issues, don't hesitate to contact our support team so they can assist you directly with the problem.