How do I return an item?
Returning an Item? Easy!
Extended Holiday Returns & Exchanges
At GlobeStore.com returns are easy! You may return new, unused resalable items for a refund or exchange with NO restocking fees. Items purchased between October 31, 2019 and December 24, 2019 have an extended return and exchange period up to January 31, 2020 and items purchased outside this period may return up to 30-Days from date of purchase. Simply ensure that the item is returned in its original product packaging with an RMA number issued from our support team.
We will credit you for the total purchase price of the item upon our receipt of your return. A refund will be issued to the original method of payment less outbound shipping charges. If you are returning a product that was originally purchased with a gift certificate or as a gift, you will receive an in-store credit as your refund.
Want to exchange your item? Easy! Place an order for the item you are exchanging for and follow the return instructions above for your original ordered item.
How to Package & Send Returns
Items should be returned in their original product packaging. Inside the box, please include the RMA packing slip issued to you by Customer Support. On the outside of the box, write the RMA number and the appropriate return address; both of which will be provided to you upon contacting us. Please ensure that the package is fully sealed before shipping. We ask that the item be shipped with methods that will allow the package to be traced and the credit to process much quicker.
Defective or Missing Parts
For these issues please contact our support team so they can assist you with directly with the problem.